FAQ
Frequently Asked Questions
What types of freestanding bathtubs do you offer?
We offer a wide range of freestanding bathtubs, including modern, oval, rectangular, clawfoot, and stone resin tubs. Our collection is designed to suit various bathroom styles, from contemporary to classic.
What materials are your bathtubs made of?
Our bathtubs are crafted from high-quality acrylic, stone resin, and cast iron, ensuring durability, excellent heat retention, and a luxurious feel.
Do your bathtubs come with a warranty?
Yes, all our bathtubs come with a manufacturer’s warranty to guarantee quality and peace of mind. Warranty details may vary by product—please check the specific product description for more information.
How do I clean and maintain my freestanding bathtub?
To maintain your bathtub’s beauty and durability:
- Clean it regularly with mild soap and water.
- Avoid using abrasive cleaners or harsh chemicals.
- Dry the tub after each use to prevent water stains.
Do you offer free shipping?
Yes! We provide free shipping within the continental USA. Additional charges may apply for shipments to Alaska, Hawaii, and U.S. territories.
How long does shipping take?
Orders are processed within 1-3 business days.
Standard shipping takes 5-10 business days, depending on your location.
You will receive a tracking number once your order has shipped.
Can I return or exchange my bathtub?
We accept returns and exchanges under certain conditions. The item must be unused, in its original packaging, and returned within [Your Return Window, e.g., 30 days] of delivery. Please visit our [Return Policy] page for full details.
What should I do if my bathtub arrives damaged?
If your bathtub arrives damaged, please contact us within 48 hours with photos of the damage. We will work with you to resolve the issue quickly.
Do you offer installation services?
We do not provide installation services, but we recommend hiring a professional plumber to ensure proper installation.
How can I contact customer support?
To reach our customer support team, simply go to our Contact Us page, enter your name, email, and message, and click submit. Our team will get back to you as soon as possible.